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How lion slot Handles Your Personal Data

At lion slot, your personal data is collected only for purposes directly related to operating your account — including processing deposits through DANA, OVO, GoPay, and QRIS, and…

Account data protectionDANA, OVO, GoPay & QRIS transaction privacyData access on requestIndonesia-region scopeRetention limits applied
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lion slot How lion slot Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Any Privacy Question

If you believe your data has been handled incorrectly, or if you want to update, correct, or erase information we hold about you, our support team is reachable seven days a week from 08:00 to 23:00 WIB. We aim to acknowledge every privacy-related request within 24 hours and resolve it within five working days. You can also reach us from Bandung or anywhere else in Indonesia through the channels below.

Team online

Live Chat

Open the chat widget from your account dashboard any time between 08:00 and 23:00 WIB. Our agents handle data-access and correction requests directly in the chat session without routing you elsewhere.

Email Support

Send your privacy request to our dedicated support address. Include your registered account email and a brief description of the data concern. We respond within one business day for most privacy-related queries.

Account Settings Panel

Log in, navigate to Account Settings, then select Privacy and Data. From there you can download a copy of your stored profile data or submit a deletion request without contacting support directly.

DATA HANDLING DETAIL

Six Ways We Protect Your Privacy at lion slot

Privacy protection at lion slot is built into the account lifecycle — from the moment you register through every DANA, OVO, GoPay, or QRIS transaction to the point where your data retention…

Encrypted Storage

All personal data, including payment identifiers for DANA and OVO, is stored using AES-256 encryption at rest. Data in transit between your device and our servers uses TLS 1.3 so interception is not feasible under standard network conditions.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to measure which account features you use most. You can opt out of analytics cookies via your browser settings or through our cookie preference panel without affecting account access.

Account Security Alerts

Any login from an unrecognised device triggers an email alert to your registered address. If the login is not yours, you can freeze your account from the alert link within seconds — no need to contact support first.

Retention Schedule

Transaction records tied to GoPay and QRIS payments are kept for the period our operational obligations require, then deleted from active systems. Archived copies are purged on the same schedule. You can ask us at any time how long a specific record has been held.

Third-Party Sharing Limits

We share data only with payment processors — such as the networks behind DANA, OVO, GoPay, and QRIS — and with identity-verification services where required. We do not share your profile with advertisers or data brokers under any condition.

Data Correction Requests

If your registered name, email, or phone number needs updating, submit a correction request through live chat or the Account Settings panel. We verify your identity, apply the change, and confirm it by email within five working days.

Your Privacy Questions Answered

These are the questions we hear most often from account holders in Indonesia about how their data is managed. If your question is not listed here, our live chat team is available daily from 08:00 to 23:00 WIB and can address any privacy concern you have in real time.

We collect your name, email address, date of birth, and the payment method details you register — such as your DANA wallet ID or OVO number. We also log your device type and IP address for security monitoring purposes.

Yes. Payment identifiers, including GoPay numbers and QRIS instrument IDs, are encrypted using AES-256 at rest and transmitted over TLS 1.3. We do not store full wallet credentials — only the references needed to process your transactions.

Yes. Log in, go to Account Settings, then select Privacy and Data to download your profile data directly. Alternatively, contact our support team via live chat or email and we will prepare a data export within five working days.

Transaction records — including DANA deposits and QRIS withdrawal confirmations — are retained for the period our operational obligations require, then permanently deleted. The exact duration depends on local law and the type of transaction involved.

We share data only with payment processors directly involved in handling your DANA, OVO, GoPay, or QRIS transactions, and with identity-verification services where required. We do not sell or share your data with advertisers or data brokers.

Submit a deletion request through the Privacy and Data section in your Account Settings, or send a request via live chat during our 08:00 to 23:00 WIB operating hours. We verify your identity before processing any deletion, where local law permits.

You will receive an immediate email alert for any unrecognised device login. The alert contains a link to freeze your account instantly. After freezing, contact live chat so our team can investigate and, if needed, purge the unauthorised session data.

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